Refund & Return Policy

At Pawzi Pets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in the original packaging.
• Proof of purchase is required.

Certain items may not be eligible for return for hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the item is defective or incorrect.

A £6 return processing fee may apply for non-defective returned items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

Contact

For any questions regarding returns or refunds, contact us at:

Email: support@pawzipets.uk